What We Do?

Pursuant to section 15 of the FCCC Act 2010, we have the following functions:

Access Agreements

Access Regimes

Facilitation of negotiations about access to infrastructure facilities or services under access regimes;
Arbitration of disputes about access to infrastructure facilities or services under access regimes;

Regulated Industry

If, under a law relating to regulated industry, the referring authority delegates to FCCC the power to impose, modify or revoke conditions in respect of licenses granted under that law, FCCC to impose, modify and revoke those conditions in accordance with the relevant delegation;

Acquisition of goods or services

Promote the interests of consumers and persons negotiating or considering the acquisition of goods or services as consumers and to assist, them to a greater awareness in relation to their assessment and use of goods or services;
Collect, examine and disseminate information in respect of matters affecting or likely to affect the interests of consumers or persons negotiating or considering the acquisition of goods or services as consumers;

Consumer Complaints

Receive and consider complaints concerning matters affecting or likely to affect the interests of consumers or persons negotiating or considering the acquisition of goods or services as consumers and, if FCCC is of the opinion that such action is warranted, to investigate the complaints and take such action in respect thereof as seems proper to FCCC;
Investigate fraudulent or deceptive practices in relation to matters that affect or are likely to affect the interests of consumers or persons negotiating or considering the acquisition of goods or services as consumers and to take such action in respect of the practices as seems proper to the FCCC;

Information

Advise and assist persons who seek from FCCC information or guidance on matters affecting or likely to affect their interests as consumers or as persons negotiating or considering the acquisition of goods or services as consumers;
Encourage and undertake the dissemination of information concerning consumer affairs to producers, manufacturers and suppliers of goods or services;

Review of commercial activities

Review all commercial activities and collect information regarding such activities;

Fix and declare maximum prices

Fix and declare maximum prices and quantities, for goods and services and rents;

Authorizations and approvals

Issue authorizations and approvals by way of licenses for the provision of goods and services in regulated industries to which the functions, authority and powers are granted by the legislation and regulations underpinning any regulated industry to which it is to become the principal regulator; and

Other functions

Discharge such other functions as the Minister may direct or are conferred on FCCC by or under the FCCC Act 2010 or any other written law.